Customer Support
Context Help
If you feel lost inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each page. A pop-up menu will show up. It offers detailed information about all the operations that you can carry out on that particular page. Each pop-up menu opens on the same page so that you can quickly get back to your work.
Video Tutorials
We have a rich range of how-to video clips illustrating how to work with our hosting Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can swiftly find their way around our Control Panel by simply watching our step-by-step tutorial video clips.
F.A.Q.
If you can't find the solution you are looking for, check out our extensive Frequently Asked Questions section, which contains questions asked by real customers and provides practical solutions. We constantly "revamp" our FAQ database with new Q&A's in an attempt to encompass all the innovations and new additions to our system.
Ticketing System
If you still can't find the solution you need in the FAQ section either, you can contact our great team of customer service technicians available 24/7/365 and ready to assist you with any problem. Each support ticket you send will be responded to within one hour (the average trouble ticket response time is only 20 mins), so you will not have to wait a long time to get your question answered.
